Refund & Cancellation Policy

Last updated: 11 August 2026. This policy applies to trade marketing services from Mindenginepoint Trade Marketing—displays, POSM kits, sampling days, seasonal waves, activation briefs, and field audits. It does not cover product retail sales or shipped consumer goods, which we do not sell on this site.

Informational pricing

Amounts shown on the website are starting guides only. Fees become payable under a written scope of work or invoice. There is no self-serve checkout on this website.

Eligibility for refunds

Refund requests are considered when we have not started paid work, or when we cancel a scoped program for reasons within our control. Once creative production, print coordination, promoter booking, or field visits have begun, refunds—if any—are partial and tied to unfinished stages.

Timeframe to request

Submit refund or cancellation requests in writing within seven (7) days of the invoice date or before the agreed kickoff date, whichever comes first, unless the scope states a different window.

Full refunds

A full refund of fees paid may apply when:

• We cancel the engagement before kickoff and no substitute date is agreed; or
• You cancel in writing before kickoff and before we incur third-party costs (print, talent, travel).

Partial refunds

If work has started, we may refund the unused portion after deducting:

• Completed stages (briefing, creative, artwork direction, route planning);
• Non-recoverable third-party costs already committed;
• A scheduling fee of up to 20% of the cancelled stage when field teams or demo talent were reserved.

Non-refundable items

• Custom artwork and adaptations already delivered for approval;
• Printed POSM or display materials produced to your approved files;
• Completed sampling or audit store-days;
• Deposits clearly marked non-refundable in the scope when used to reserve festival or holiday waves.

Deposits

Projects may require a deposit to hold install windows or sampling shifts. Deposits are applied to the final invoice. Unused deposit balances follow the full/partial rules above.

Cancellation by the client

Write to hello@mindenginepoint.digital with the project name and requested stop date. Cancellation takes effect when we confirm receipt. Work completed to that date remains payable.

Rescheduling

You may request to move an install, audit route, or demo day once without a reschedule fee if you give at least five (5) business days’ notice and the new date is mutually available. Shorter notice may incur promoter or travel costs already locked.

No-shows and access issues

If store access is denied, stock is unavailable, or client contacts are unreachable during a booked visit, that store-day is considered delivered. We will attempt one courtesy rebook when the cause was outside both parties’ control (for example, sudden store closure).

Work already started & purchased materials

Materials purchased or printed for your campaign after written approval are non-refundable. If a campaign stops mid-flight, remaining unused materials can be released to you or disposed of as agreed; storage beyond fourteen (14) days may incur a fee.

Refund process & timing

Approved refunds are processed to the original payment method within fourteen (14) business days after written approval. Bank processing times may add several days depending on your provider.

How to request

Email hello@mindenginepoint.digital or call +66 (02) 922251216 with your invoice reference, reason, and preferred resolution. We respond within five (5) business days.

Exceptions

If a signed agreement sets different cancellation or refund terms for a specific program, that agreement controls. This policy does not create rights to refunds for services never purchased.